At Order Painkiller, your health and satisfaction are our top priorities. We work hard to provide personalized and effective solutions for a variety of health needs. However, we understand that sometimes you may have questions about returns or refunds. Please review our policy below for clear guidance.
Eligibility for Returns
Health and Safety First:
Because we offer personalized health solutions for conditions like anxiety, erectile dysfunction, pain relief, sleep aid, and weight loss, we cannot accept returns on products once they have been shipped, opened, or used due to health and safety regulations.
Exceptions for Our Mistakes:
If you receive a product that is damaged, defective, or incorrect, please contact us immediately. We will handle eligible cases promptly to ensure a satisfactory resolution.
Refund Conditions
Damaged or Defective Products:
If your order arrives damaged or defective, please contact us within 7 days of receiving the product. You will need to provide photos of the damage or defect. We will assess the situation and may issue a refund or arrange a replacement as necessary.
Incorrect Product:
If you received an item that differs from what you ordered, we will either arrange for a replacement or issue a full refund once the incorrect item is verified and, if necessary, returned.
Non-Delivery:
If your order does not arrive within the expected delivery timeframe, please contact us. We will assist in tracking your order. If the package is lost, as verified by the carrier, we may issue a refund or send a replacement.
Refund Process
To Request a Refund:
Please email us at info@orderpills.shop with your order number, a clear reason for the refund request, and any supporting documentation (e.g., photos of damaged items).
Review and Approval:
Our team will review your request. We may contact you for further details.
Processing Time:
Once approved, refunds are typically processed within 7-10 business days and will be issued to the original payment method.
Order Cancellations
Before Shipping:
Orders can generally be canceled before they have been shipped. If you need to cancel an order, please contact us immediately at info@orderpills.shop.
After Shipping:
Once an order has been shipped, cancellations are usually not possible due to the nature of our personalized products and services.
Exclusions
Opened or Used Products:
For health and safety reasons, we cannot accept returns on opened or used products, or products that show signs of tampering.
Change of Mind:
We do not offer refunds for items returned due to a “change of mind” or if you simply decide you no longer want the product after it has been shipped or personalized.
Consultation Fees:
Fees for personalized consultations or assessments are generally non-refundable once the service has been rendered.